Complaints Policy
Match Me Legal are a claims management firm that specialise in financial mis-selling and
contract breaches. Their business model revolves around the generation of clients wishing to
seek possible redress for the number of claim areas that Match Me Legal are able to assist
with.
Match Me Legal generate clientele and complete any initial assessments required to allow
the client a clear and concise understanding as to whether they are likely to meet the criteria
set by any solicitors Match Me Legal are contracted with.
Best Practice
Match Me Legal operates in accordance with the advertising rules and standards set forth
by the main regulators, which include but are not limited to:
● Financial Conduct Authority (FCA)
● Trading Standards
● Advertising Standards Agency (ASA)
The client journey is explained from the start; however, at any point the client can request a
personalised expected journey should they wish. This will detail the steps we expect their
claim or case to take.
Match Me Legal will conduct checks to ensure that clients seeking assistance in making a
claim via any marketing have their information assessed and validated to ensure that:
● They meet the criteria for the solicitor
● The information given is correct and complete
● The client is not fictitious
Once a client has requested assistance, their claim will be subject to the above checks.
Upon completion of the checks, the client will be provided with an explanation of what steps
are due to be taken next.
Upon completion of these assessments, if required, an independent expert witness will be
instructed to conduct a report.
When the case is ready to be instructed to a solicitor, the client will be informed that an
external firm has been put forward and that it is our understanding this would be best for that
client. The client would then be required to move forward with that firm, and Match Me
Legal’s responsibilities would be limited from that point.
Data Sharing
As part of our assessment process, Match Me Legal may share client data with third-party
partners where it is necessary to obtain relevant information or reports to support your claim.
In particular, we share data with Valid8 IP Ltd, who assist us in obtaining credit reports
and related information to verify client eligibility and strengthen claim assessments.
All data sharing is carried out in compliance with the UK General Data Protection Regulation
(UK GDPR) and the Data Protection Act 2018. Only the information necessary for the
purpose of obtaining a credit report is shared, and all data is handled securely and
confidentially.
Complaints
Should a client be unhappy with any of our marketing materials, advertising, or the way we
have handled their data, they are requested to make a complaint to our marketing division:
Match Me Legal
39 Speakers House, Deansgate, Manchester, M3 2BA
Or by email to: complaints@matchmelegal.com
The client should expect an acknowledgment of the complaint within 72 hours, with an
expected complaint conclusion timeframe of within 8 weeks. At week 4, the client should
expect an update on the progress of the investigation.
If you are unhappy with the outcome of our investigation, you may take up your complaint
with the Financial Ombudsman Service at the conclusion of our consideration of your
complaint.
Please note that the Financial Ombudsman is not able to consider your complaint until it has
first been investigated by Match Me Legal. The Financial Ombudsman has a twelve-month
time limit from the date of the act or omission about which you are complaining within which
to make your complaint.
You can write to the Financial Ombudsman at:
Exchange Tower
Harbour Exchange
London
E14 9SR
Telephone: 0800 023 4567